Enterprise Technology, Data & AI Executive
Building trusted technology organizations where AI, data, enterprise platforms, and people deliver measurable business outcomes.
Zishan helps complex organizations connect strategy, enterprise applications, architecture, data, governance, and execution so leaders can move faster with confidence.
Technology executive with 20+ years of experience leading enterprise systems, digital platforms, AI, data, and global transformation.
Built and led a global cross-functional technology organization spanning enterprise applications, data, AI, integrations, and analytics.
Improved workflow efficiency by 25% through application modernization and automation at Kyriba.
Enabled 30% faster executive decision-making through AWS data warehousing and Tableau reporting at Kyriba.
Delivered $300K in savings through partner portal modernization at MedicAlert Foundation.
Delivered a Salesforce Financial Services Cloud migration in 10 months at Israel Discount Bank.
Connecting enterprise technology strategy with accountable delivery.
Zishan connects enterprise technology strategy, architecture, applications, data, governance, and people leadership so transformation efforts produce measurable business progress instead of disconnected projects.
Zishan Razzaq is a technology executive with more than 20 years of experience leading enterprise applications, architecture, data, and transformation across SaaS, financial services, and healthcare organizations.
His background combines executive leadership with software development, integration engineering, and platform architecture. He partners with executive leaders to connect business priorities, global teams, technology investments, and governed delivery.
He partners across Product, Engineering, Data, Security, UX, and business leadership to modernize secure digital platforms and improve customer-facing experiences.
Enterprise technology strategy
Translate executive priorities into a pragmatic platform, operating-model, and investment roadmap.
Enterprise AI transformation
Build governance-led AI programs that connect ideas, data, security, and business outcomes.
Enterprise architecture
Design resilient application, integration, and data patterns that support growth without excess complexity.
Data, analytics & governance
Strengthen trusted metrics, reporting, and data stewardship so leaders can act with confidence.
Why Organizations Hire Me
A concise view of the executive outcomes organizations typically need when they bring Zishan in to lead transformation.
Create operating models, governance, and delivery structures that move AI from experimentation into responsible execution.
Bring clarity to CRM, ERP, HRIS, service, analytics, and integration landscapes that have become fragmented or hard to scale.
Keep strategy grounded in measurable efficiency, better decision-making, stronger reliability, and disciplined cost management.
Build AI, data, and architecture governance that reduces risk without slowing teams down.
Support cross-functional execution, executive alignment, and calmer decision-making during complex transitions.
Reduce friction in disconnected systems so technology becomes easier to govern, easier to scale, and easier to trust.
Work closely with CIOs, CFOs, CEOs, and leadership teams on strategy, risk, growth, and transformation priorities.
Focus on outcomes such as 25% efficiency gains, 30% faster decisions, $300K savings, and faster large-scale delivery.
Leadership experience across enterprise applications, architecture, data, AI, and digital transformation.
Enterprise platform strategy, global delivery, and governance across SaaS, healthcare, financial services, and business operations.
ZorpCode (STRICTLYIT LLC), New Hyde Park, NY
Founder
Founded and launched ZorpCode (zorpcode.com), a live web-based coding course for kids with story missions, a block-based adventure, and an in-browser Python lab. Built it by directing AI coding agents (Claude, ChatGPT Codex), with automated tests and owner approval before every release, and designed it with children's privacy (COPPA) in mind.
Quorum Software
Senior Director, Global Business Applications (Head of Corporate Applications, Architecture, Data Warehouse & AI Operations)
Reported to the CIO and led a 24-person organization of Directors, Senior Managers, engineers, and analysts.
Led enterprise technology strategy across corporate applications, enterprise architecture, data platforms, and AI operations, enabling scalable business execution and responsible enterprise AI adoption.
- Established four governance councils (data, AI, front office, and back office), plus change advisory boards and a structured intake process, and launched the company’s first AI Operations function.
- Led enterprise data warehouse and Databricks architecture, including Bronze/Silver/Gold data layers, shared definitions, and Power BI reporting.
- Led the MuleSoft-to-Workato migration across Salesforce, NetSuite, and HRIS; assessed an application portfolio spanning 115+ platforms.
MedicAlert Foundation
Fractional Chief Technology Officer (Part-Time)
Led technology modernization for a HIPAA-regulated healthcare organization, strengthening digital platforms, cybersecurity, compliance, reliability, and operational performance.
Concurrent part-time contract. Advised the CEO and board on technology modernization across enterprise applications, cloud, and HIPAA-aligned governance.
- Modernized a Drupal partner portal with Salesforce Experience Cloud and integrated CPQ self-service purchasing, delivering $300K in savings.
- Directed platform reliability, sensitive-data protection, vendor strategy, and application delivery across Salesforce, NetSuite, and Azure.
Kyriba
Vice President, Corporate Systems
Reported to the COO and built a 40-person global organization across the US, India, the UK, and France, including 11 consultants in the UK and France, led through Directors, Senior Managers, and a PMO.
Led enterprise technology strategy across Salesforce, NetSuite, Workday, ServiceNow, integrations, and analytics platforms, supporting global finance, sales, operations, and executive leadership.
- Led Salesforce CPQ, NetSuite, and OpenAir initiatives across Quote-to-Cash, billing, revenue recognition, and professional services.
- Improved workflow efficiency by 25% through application modernization and automation.
- Built an AWS enterprise data warehouse and enabled Tableau reporting, improving executive decision-making by 30%.
- Strengthened service delivery and financial-system integrations, reducing ERP and financial systems downtime by 15%.
- Led the complete migration of on-premises data center infrastructure to AWS, including SQL database workloads on Amazon RDS, and fully decommissioned the legacy data center.
Global Facility Management & Construction, Inc.
Vice President of Technology
Led enterprise technology modernization by transforming the Salesforce ecosystem, cloud infrastructure, and core IT platforms while enabling resilient remote operations during COVID-19.
Owned enterprise IT across applications, infrastructure, cloud, cybersecurity, and end-user support.
- Modernized Salesforce CRM and Field Service to support service operations and connected business workflows.
- Owned all of IT with a team of 5. Directed the complete data center exit, migrating on-premises servers and SQL workloads to AWS and retiring physical infrastructure, and moved the company to remote operations at the start of COVID-19.
- Reduced technology downtime by 30%.
Israel Discount Bank
Vice President / Head of Salesforce & Digital Channels
Led enterprise digital transformation initiatives focused on customer experience, operational efficiency, enterprise platform modernization, and cross-functional technology delivery.
Led Salesforce architecture and digital channels, partnering across business and technology on banking modernization.
- Delivered the Salesforce Financial Services Cloud migration in 10 months and received the CEO Award.
- Modernized opportunity management, product fulfillment, and customer-facing digital channels through cross-functional delivery and governance.
Career foundation and education
Earlier career
Progressed from software development into Salesforce architecture and technology leadership, with experience at ASCAP, Cox Automotive, Standard & Poor's, The New York Times, Avon, Nikon Instruments, Institute for Integrative Nutrition, and New Leaders for New Schools.
Technical foundations include C#/.NET, Salesforce Apex, SQL, APIs, and enterprise integrations.
Education and professional development
- MBA, University of Phoenix, 2006
- BBA, Hofstra University, 2000
- Salesforce Certified Administrator
- PMP training, 35 contact hours
Selected initiatives that show executive scope, operating model discipline, and measurable impact.
Selected programs across enterprise AI, trusted data, integration, revenue operations, and digital experiences.
Enterprise AI Operations & Governance
Business challenge: Move enterprise AI adoption into an accountable operating model.
Executive role: Established AI Operations and governance in partnership with executive and technical stakeholders.
Approach: Introduced use-case intake, tool evaluation, adoption support, and employee training.
Key platforms: Claude, Salesforce, Databricks, enterprise data platforms.
Outcome: Established a function and governance process to guide enterprise AI adoption.
AI for the Call Center: Customer 360 with Claude
Problem: Support reps answered calls without context, searching Salesforce for the customer's history while the customer waited.
What I did: Led the initiative end to end: defined the use case with Support leadership, took it through our AI governance council, and directed my team to connect Claude to Salesforce Service Cloud. When a customer called, Claude pulled their current and related cases, summarized them, and added a sentiment analysis so the rep knew the situation before answering.
Results: Shorter calls, fewer escalations to Level 2, fewer repeat calls because main and related issues were resolved the first time, higher customer satisfaction, and strong rep adoption.
Enterprise Application Rationalization
Business challenge: Align a complex application portfolio with business priorities.
Executive role: Directed application strategy, architecture alignment, and portfolio review.
Approach: Applied a rationalization framework across 115+ platforms to identify consolidation opportunities.
Key platforms: Salesforce, NetSuite, HRIS, connected enterprise applications.
Outcome: Identified opportunities to simplify the portfolio and guide investment decisions.
Enterprise Data & Semantic Layer Modernization
Business challenge: Create trusted definitions and governed data for executive reporting.
Executive role: Led enterprise data warehouse, data architecture, and reporting strategy.
Approach: Built the data platform on Azure, Microsoft Fabric, and Databricks with bronze/silver/gold layers and a semantic layer holding the business rules.
Key platforms: Azure, Microsoft Fabric, Databricks, Power BI, Tableau.
Outcome: Fed Power BI dashboards for the C-suite and restricted Tableau reporting for Finance and HR. Connecting Claude to the semantic layer was planned as phase 2.
Integration Modernization (MuleSoft to Workato)
After a cost review, I made the decision to sunset MuleSoft. We migrated every existing integration to Workato, enhanced several during the move because Workato was easier to build on, and made Workato the standard for all new integrations. Result: significant license savings and lower maintenance effort.
Quote-to-Cash Transformation
Business challenge: Connect commercial, billing, revenue-recognition, and professional-services workflows.
Executive role: Led enterprise application strategy and delivery with Finance, Sales, and Operations.
Approach: Integrated Salesforce CPQ, NetSuite billing and revenue recognition, and OpenAir professional services.
Key platforms: Salesforce CPQ, NetSuite, OpenAir.
Outcome: Connected Quote-to-Cash workflows across enterprise systems and cross-functional teams.
Digital Partner Portal Modernization
Business challenge: Replace a legacy partner portal with a modern self-service experience.
Executive role: Led digital platform modernization and technology delivery.
Approach: Migrated the Drupal portal to Salesforce Experience Cloud with CPQ-enabled purchasing.
Key platforms: Drupal, Salesforce Experience Cloud, Salesforce CPQ.
Outcome: Delivered $300K in savings through partner portal modernization.
Enterprise AI Transformation
At Quorum Software, Zishan established AI Operations, AI governance, and a use-case intake process, connecting enterprise AI adoption with architecture, trusted data, and accountable delivery.
AI Operations operating model
Define ownership, intake, architecture review, delivery oversight, adoption support, and ROI tracking so AI becomes an operating capability instead of an isolated experiment.
Governance councils
four governance councils: data, AI, front office, and back office, plus change advisory boards and a structured intake process.
Data governance
Ensure trusted definitions, stewardship, privacy review, and fit-for-purpose data access before AI is automated into production workflows.
AI intake, prioritization, and tracker
Maintain a clear intake path, evaluation criteria, and AI tracker so leaders can see what is proposed, approved, piloted, and delivering value.
Responsible AI, privacy, and secure deployment
Apply architecture, privacy, and security review before pilot and production approval so adoption stays responsible, governable, and enterprise-ready.
Enterprise platform integration and enablement
Connected Claude to Salesforce Service Cloud for a Customer 360 view and to Databricks so executives could ask business questions in plain language.
Capture business need and executive sponsor.
Prioritize outcome, urgency, and feasibility.
Confirm data readiness, stewardship, and privacy fit.
Validate secure deployment and operating pattern.
Test controlled value with clear success criteria.
Move forward only when controls and ownership are clear.
Support users, enablement, and change management.
Track value, risk, and scale decisions over time.
This is a representative enterprise architecture pattern. It does not disclose confidential architecture from any specific employer.
Enterprise Business Platforms
Salesforce
NetSuite
Workday
ServiceNow
Integration & Automation
Workato
MuleSoft
APIs
Enterprise Data Platform
Databricks
Data Warehouse
Semantic Layer
Analytics & AI
Power BI
Tableau
Azure OpenAI
Claude
Business Teams
Executives
Finance
Sales
Operations
Customer Teams
Recent thought leadership and executive perspective.
Perspectives on AI governance, enterprise architecture, and transformation leadership, published on LinkedIn.
Quote to Cash
The reason revenue processes break and why the issue is bigger than CRM alone.
When Business Users Connect AI Directly to Salesforce and What to Do About It
A practical governance and security lens on unsanctioned AI-to-Salesforce connections.
Fixing the Credential Was the Easy Part
A closer look at the governance framework and operating model needed after the first security fix.
What Is MCP and Why Every Enterprise Tech Leader Needs to Understand It
A plain-English view of MCP and why it matters for enterprise AI, tools, and operating models.
MCP, Salesforce Data Cloud, and the Tools You Already Paid For
A practical architecture conversation about enterprise AI, data access, and existing platform investments.
Available for select advisory engagements.
Personal Ventures
Outside of enterprise technology, Zishan creates content focused on leadership, discipline, professional development, wellness, and responsible innovation.
Grounded Podcast
Conversations about leadership, personal growth, and responsible innovation.
Deen Fit Radio
Conversations about faith, wellness, and personal discipline.
Coach Zishan
Fitness, coaching, and practical habits for personal discipline.
Looking for a technology executive who can modernize enterprise platforms, build high-performing teams, and responsibly scale AI?
Let’s connect.
Leadership and advisory conversations
Connect to discuss enterprise technology leadership, application modernization, data strategy, or responsible AI adoption.
Available for senior technology leadership opportunities and select CIO, CTO, and transformation advisory engagements.
